Home Builders
 
When warranty work is needed you probably have a dissatisfied customer. Restore homeowner satisfaction when warranty work is required by partnering with Advantage. Partnering with homebuilders since 2002, Advantage is the one call solution. For more information please call 866-654-9850

*Journal of Service Research
 
Advantage Solutions is the single
source solution for the homebuilder
that cares about providing quality
customer service efficiently.
 
Licensed mold remediation
Water extraction
Structural drying
Smoke & odor treatment
Full warranty administration & execution
Custom volume defect correction programs
We specialize in servicing volume
homebuilder needs.
Call today and see how we can partner
with you.
 
 
   
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 
   
 
 
Builder Solution
A program specifically designed to react to a building defect claim covered through a builder’s warranty agreement.
Mold remediation
Water extraction
Structural drying
Smoke & odor treatment
Customized service development
 
Builder Solution Plus
A program specifically designed to provide a comprehensive solution for builder’s that need to treat a high volume of warranty claims (often caused by a large-scale sub-contractor error).
Proactive property investigation
Priority response
Employee training
Mold remediation
Water extraction
Structural drying
Smoke & odor treatment
Customized service development
(For more information please call 866-654-9850)
 
Advantage Warranty Solution
A program designed to provide a controlled outsource solution for management of a builder’s own warranty.
Builder call Center with live, fully trained warranty care specialists
24/7/365 live answering of warranty calls
Claim analysis
Joint claim approval
Coordination of all sub-contractors
Full job documentation
Monthly job tracker
Quarterly dashboard claim evaluation reports
Annual problem segmentation report
(For more information please call 866-654-9850)
 
 
 
 
   
 
   
   
 
 
A top 5 home builder was faced with a sub-contractor error that potentially affected 2,000+ homes.  The homes were not sufficiently vented and some already had mold issues.  If left untreated it would lead to expensive mold issues throughout the entire development.  This would have cost the company significant correction fees and hurt its reputation as a quality builder.  Advantage came to the rescue with a customized program that provided property reviews and correction from a single source.  The problems were addressed quickly and the homeowners felt the homebuilder was proactive and caring.  It potentially saved the builder over $2MM, was simple to execute, and actually improved their image with many effected homeowners.
 
A top 5 homebuilder was faced with limited resources in a toughening economy.  One of the results was warranty execution and administration personnel cutbacks.  These cutbacks lead to poor customer service and homeowner dissatisfaction.  Advantage Solutions put together an outsource solution program for servicing the builder’s warranty.  Through this program the builder was able to significantly reduce costs while improving homeowner satisfaction.
 
A homebuilder contacted Advantage to resolve the damage to a home due to a maniblock system leak.  Water damage was observed in the utility room and common wall to the garage.  Also water had seeped under the wood flooring in the master bathroom.  Technicians cut out the sheetrock and found visible fungal growth.  The area was sealed with plastic to serve as an emergency containment and an assessment was requested from a licensed assessor.  The remediation protocol was written and Advantage conducted the remediation.  A post-remediation test was conducted and clearance was achieved.  The builder was able to start build back on the project within 48 hours.  Advantage’s rapid response quickly assisted the builder representative by identifying the level of damage, building an emergency containment, and minimizing the exposure to the homeowner.  Advantage’s cross-trained technician’s knowledge and expertise enabled the homebuilder to expedite the assessment and remediation.
 
 
 
 
   
 
   
 
   
 
 
 
   
 
“OUTSTANDING”-“Words cannot describe how helpful Larry has been during this time.  My impression of Advantage is first rate.”
 
 
 
“Fast, Efficient & Clean Work.  The technician was professional and knowledgeable, he went above and beyond my expectations”
 
 
 
“I engaged Advantage after Hurricane Dolly caused my house to flood.  The odor is non-existent now and I am well on my way to returning to normal.  Advantage has my wholehearted recommendation and I have enjoyed getting to know their staff”